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Last updated May 27, 2026

Privacy Policy

The Sugar Munch respects your privacy. This policy explains what information we collect through this website, why we collect it, and how we use it to respond to customers, manage events, and keep the site secure.

Information We Collect

When you submit a catering request, contact message, or review, we may collect your name, email address, phone number, event details, dessert interests, setup needs, message content, review text, and any other details you choose to provide.

For security and spam prevention, the website may store a hashed version of your IP address, submission timestamps, basic cookie preferences, and technical logs. If analytics are enabled, we may collect general website usage information such as page views and referral sources.

How We Use Information

We use submitted information to respond to questions, review catering and event requests, send confirmation emails, manage admin follow-ups, moderate reviews, protect the website from spam or abuse, improve the website, and keep practical business records.

If you leave a review and give permission to display it, we may publish your display name, rating, comment, and dessert or event context. Your email address and phone number are not displayed publicly.

Sharing and Service Providers

We may use trusted service providers for website hosting, email delivery, analytics, backups, security, and administration. These providers only receive information needed to provide their services. We may also disclose information if required by law, to protect our rights, or to address security concerns.

We do not sell personal information.

Cookies, Email, and Consent

The website uses basic cookies for security, form functionality, cookie notice preferences, and optional analytics. You can adjust cookie settings in your browser, though some features may not work as expected.

Form confirmation emails and direct replies are sent so we can complete the request you submitted. We will not add you to marketing emails without consent.

Retention and Security

We keep information only as long as reasonably needed for customer service, business records, security, legal obligations, and website administration. Access to the backend is restricted to authorized users, and the site uses common security safeguards such as HTTPS, CSRF protection, validation, rate limiting, and protected admin access.

Questions or Requests

To ask about your information, update a submission, request that a review be removed, or ask a privacy question, contact The Sugar Munch at info@thesugarmunch.ca.

We use basic cookies only when needed for forms, security, analytics, and a smoother Sugar Munch visit.